Introduction
Learn Education London ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.learn-education.co.uk (the "Site"), and use our services. This policy complies with the General Data Protection Regulation (GDPR) and other relevant privacy laws applicable within the European Union (EU).
1. Information We Collect
1.1. Personal Data
We may collect and process the following personal data about you:
- Contact Information: Includes your name, email address, phone number, and postal address.
- Identification Information: Such as your date of birth, nationality, and identification documents.
- Educational Information: Includes your academic history, qualifications, and any other information relevant to your educational application.
- Technical Data: Includes IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
- Usage Data: Information about how you use our Site and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
1.2. Sensitive Personal Data
We do not intentionally collect any sensitive personal data (such as information about your health, race, religion, or political opinions) unless it is necessary for providing our services and you have explicitly consented to our processing of such data.
2. How We Collect Your Data
We collect data in the following ways:
- Direct Interactions: You may provide your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
- Automated Technologies or Interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as educational institutions, government agencies, and other service providers.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To Provide Our Services: Processing your application to educational institutions, assisting with visa applications, and providing ongoing support.
- To Manage Our Relationship with You: Including notifying you about changes to our services or privacy policy.
- To Improve Our Services: Analyzing how our services are used and improving the user experience.
- To Market Our Services: Sending you information about our services, offers, and events, unless you have opted out of marketing communications.
4. Legal Basis for Processing Your Data
Under the GDPR, we must have a lawful basis to process your personal data. The lawful bases we rely on include:
- Performance of a Contract: Processing necessary to perform the contract we have with you.
- Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
- Legal Obligation: Processing necessary to comply with a legal obligation.
- Legitimate Interests: Processing necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.
5. How We Share Your Information
We may share your personal data with the following parties:
- Educational Institutions: To process your application and secure admission.
- Service Providers: Companies that provide services on our behalf, such as IT and system administration services.
- Government Authorities: To comply with legal obligations, such as immigration and visa requirements.
- Professional Advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Marketing Partners: To send you information about our services, provided you have not opted out of marketing communications.
6. International Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal data outside the European Economic Area (EEA), we ensure that it is protected by making sure at least one of the following safeguards is implemented:
- Adequacy Decision: We may transfer your personal data to countries that the European Commission has deemed to provide an adequate level of protection.
- Standard Contractual Clauses: We may use specific contracts approved by the European Commission which give personal data the same protection it has in the EU.
- Consent: In certain situations, we may transfer your personal data with your explicit consent.
7. Data Security
We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. Despite these measures, no transmission of data over the internet is completely secure, and we cannot guarantee the security of your personal data transmitted to our Site.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process your data.
9. Your Rights
Under the GDPR, you have the following rights:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete data we hold about you.
- Right to Erasure: You can request the deletion of your personal data where there is no good reason for us continuing to process it.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You can request that we transfer your personal data to another party in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data where we are relying on a legitimate interest or performing a task in the public interest.
If you wish to exercise any of these rights, please contact us at info@learn-education.co.uk.
10. Cookies
Our Site uses cookies to distinguish you from other users and improve your experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. We will notify you of any changes by posting the new Privacy Policy on our Site, and, where appropriate, by notifying you by email.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
You also have the right to lodge a complaint with a supervisory authority in the EU member state where you are a resident if you believe that your personal data has been processed unlawfully.
